Everything you need to know about deposits, withdrawals, and using HEVLINK safely.
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Deposits
No, no deposit fee is charged. Your funds arrive exactly as sent — we don't deduct anything on deposit.
Deposit confirmations are verified manually by our team for maximum security.
BTC — 1 confirmation recommended
LTC / ETH / USDT — Standard network confirmations
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Once sent, please allow some time for an admin to manually verify and credit your wallet.
Before opening a ticket, consider these common causes:
You may be on a phishing site — the address generated is not in the HEVLINK database.
The transaction has not been recorded or confirmed yet due to blockchain congestion.
If none of the above apply, please open a support ticket and our team will investigate promptly.
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Absolutely nothing bad! All simultaneous deposits are handled correctly.
If you followed all the steps correctly, all deposits will be credited to your HEVLINK account in no time — regardless of how many you send at once.
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Withdrawals
Withdrawing is as simple as depositing. Follow these steps:
Go to the top navigation bar
Click on Wallet
Scroll down to the Withdraw Funds section
Select your desired currency and enter the destination address
Enter the amount and confirm
We'll take care of the rest and process your withdrawal securely.
Minimum
$10
Maximum
No limit
The $10 minimum is an anti-attack measure to prevent multiple tiny transactions that could create network instability. There is no maximum limit on withdrawals.
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Processing time: a few minutes up to a maximum of 24 hours.
The exact time depends on network conditions and internal processing queue. If your withdrawal exceeds 24 hours, please open a support ticket.
Still have questions?
Our support team is ready to help you with anything not covered here.